Returns and Exchanges
General Return and Exchange Guidelines
Choosing a baby carrier is a very personal process, so we want to enable you to pick the fabric and size that is best for you in the comfort of your own home. Here are the guidelines to take advantage of our return and exchange shipping:
- You have 30 days from the receipt date to ship your returned merchandise to us for a refund.
- Returns for exchange or store credit are allowed for a full year.
- Returned merchandise must be clean and in new, re-sellable condition.
- When trying on the carrier, wear a long sleeved shirt to avoid deodorant stains.
- Please do not eat or drink while wearing the carrier
- If your baby spits up, etc., spot clean, but do not machine wash.
- Return all boxing and packaging and neatly fold merchandise.
- To request a return shipping label, e-mail firstname.lastname@example.org
- For exchanges in advance of product return, we will require payment for the new product and shipping (if applicable). You will be credited for the returned merchandise within 5 days of its arrival at our warehouse. Please be aware that it can take 1-3 days for the credit to post to your account.
- If the condition of the returned carrier is such that we are unable to re-sell it, you will have the option to have the carrier sent back to you (you will be charged shipping) or we will refund you 40% of the original price to cover our costs.
Contiguous United States (AKA Lower 48 States)
Returns and exchanges for baby carriers are free. Please contact us via phone or email to receive a return authorization and shipping label.
Customer is responsible for return shipping on Peppa Dolls. Please contact us in advance of sending your return so it can be processed in a timely manner upon arrival.
AK, HI, PR, US Territories
You are welcome to return products for credit or exchange, but we are unable to pay return postage. Please contact us via phone or email to receive a return authorization prior to shipment. You should return your merchandise via a trackable service (USPS Priority Mail or UPS).